Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with Hashtag AI . You may be eligible for a refund under the following conditions:

7-Day Money-Back Guarantee

• Available for first-time Pro subscribers only
• Must be requested within 7 days of initial subscription
• Full refund of subscription fee will be provided
• Account will be downgraded to Free plan immediately

Service Outage Refunds

• Available if service is unavailable for more than 24 consecutive hours
• Prorated refund based on downtime duration
• Automatic credit applied to next billing cycle
• Cash refund available upon request

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Partial month usage (subscription used for any portion of billing period)
• Dissatisfaction with hashtag suggestions or results
• Account suspension due to terms of service violations
• Subscription renewal beyond the 7-day guarantee period
• Change of mind after using Pro features extensively
• Technical issues on user's device or internet connection

3. How to Request a Refund

To request a refund, please follow these steps:

Required Information

Please include the following in your refund request:

• Email address associated with your account
• Date of subscription purchase
• Reason for refund request
• Payment method used (last 4 digits)

4. Refund Processing

Processing Time

• Review: 1-2 business days to review your request
• Approval: Email notification of approval/denial
• Processing: 3-5 business days to process approved refunds
• Bank Processing: 5-10 business days for funds to appear

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to original card
• Digital Wallets: Refunded to original wallet
• Bank Transfers: Refunded to original account

5. Subscription Cancellation

Canceling your subscription is different from requesting a refund:

How to Cancel

• Log into your dashboard at rkoad.com
• Go to subscription settings
• Click "Cancel Subscription"
• Or email us at support@rkoad.com

Cancellation Effects

• Pro features remain active until current billing period ends
• No automatic refund for remaining days
• Account automatically downgrades to Free plan
• Can reactivate Pro subscription anytime

6. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact our customer service team for reconsideration
• Provide additional information or documentation
• We'll review your case within 3-5 business days
• Final decisions will be communicated in writing

7. Chargeback Policy

Before initiating a chargeback with your bank:

• Please contact us first to resolve the issue
• Most issues can be resolved quickly through direct communication
• Chargebacks may result in account suspension
• We reserve the right to dispute illegitimate chargebacks

8. Special Circumstances

Technical Issues

If you experience significant technical problems:

• Report issues to our support team immediately
• We'll work to resolve problems quickly
• Service credits may be provided for extended issues
• Refunds considered for unresolvable problems

Billing Errors

For billing mistakes or duplicate charges:

• Contact us immediately upon discovering the error
• Provide transaction details and explanation
• Corrections processed within 3-5 business days
• Full refund for verified billing errors

9. Contact Information

For all refund-related inquiries:

• Email: support@rkoad.com
• Subject Line: "Refund Request - [Your Email]"
• Response Time: Within 24 hours during business days

10. Policy Updates

This refund policy may be updated periodically. Changes will be:

• Posted on this page with updated effective date
• Emailed to active subscribers if significantly changed
• Applied to subscriptions purchased after the update
• Existing subscriptions remain under original terms

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This refund policy is effective as of March 1, 2026 and applies to all new subscriptions. Existing subscriptions are governed by the refund policy in effect at the time of purchase.